Opened 15 years ago

Closed 11 years ago

#1834 defect closed fixed (fixed)

Trac spews a RuntimeError when creating a New Ticket under some conditions.

Reported by: indigo Owned by: Nicola Larosa
Priority: low Milestone:
Component: website Keywords:
Cc: Nicola Larosa, Thijs Triemstra Branch:

Description (last modified by Nicola Larosa)

  1. go to
  1. In the field at the top of that form labeled "Your email or username:", enter your email.
  1. Submit the ticket
  1. get something like this:
Traceback (most recent call last):
  File "/home/trac/Projects/trac/trunk/trac/web/", line 283, in dispatch_request
  File "/home/trac/Projects/trac/trunk/trac/web/", line 170, in dispatch
    resp = chosen_handler.process_request(req)
  File "/home/trac/Projects/trac/trunk/trac/ticket/", line 83, in process_request
    self._do_create(req, db)
  File "/home/trac/Projects/trac/trunk/trac/ticket/", line 138, in _do_create
  File "/home/trac/Projects/trac/trunk/trac/ticket/", line 196, in insert
  File "/home/trac/projects/trac/plugins/TICKET_EMAILER_MAN-ONE-py2.4.egg/ticket_emailer/", line 128, in ticket_added
  File "/home/trac/projects/trac/plugins/TICKET_EMAILER_MAN-ONE-py2.4.egg/ticket_emailer/", line 95, in ticketAddedMessage
  File "/home/trac/projects/trac/plugins/TICKET_EMAILER_MAN-ONE-py2.4.egg/ticket_emailer/", line 86, in baseMessage
  File "/home/trac/projects/trac/plugins/TICKET_EMAILER_MAN-ONE-py2.4.egg/ticket_emailer/", line 53, in ticketVars
RuntimeError: Visit the 'User Configuration' page and enter an email address before you create a ticket.

Change History (4)

comment:1 Changed 15 years ago by Nicola Larosa

Cc: Nicola Larosa added
Description: modified (diff)
Status: newassigned

comment:2 Changed 15 years ago by Jean-Paul Calderone

The source for TICKET_EMAILER_MAN is here:

We can relocate it or figure something else out if you want to make some changes.

comment:3 Changed 12 years ago by Thijs Triemstra

Cc: Thijs Triemstra added
Priority: normallow

How should this be fixed? introduced the change, but other bugfixes have been added since then, not sure if it's still an issue.

comment:4 Changed 11 years ago by Jean-Paul Calderone

Resolution: fixed
Status: assignedclosed

No longer an issue for quite some time.

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